Returns and Exchanges
BUSINESS-TO-BUSINESS CUSTOMER RETURNS
You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed. Contact Customer Service at 800-645-3744 or email firstname.lastname@example.org to request a return authorization on any return or exchange.
Please have the following information when contacting Customer Service via phone or email:
Original Order, invoice, or reference #
The reason for the return/exchange
Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange.
• Returns are processed 3-5 business days after receiving the item at our facility.
• Refunds may only be issued back to original form of payment.
• Shipping is non-refundable.
The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.
Ship all returns to:
54 Breakstone Drive
Dahlonega, GA 30533
CONSUMER RETURNS - CONVENIENT, NO-HASSLE RETURNS
FREE RETURNS ON CONSUMER ORDERS!
RefrigiWear always strives to make shopping with us easy, which is why we provide prepaid Fedex SmartPost return labels with each consumer order. You will find your SmartPost label included within your order, so please hold onto the paperwork that arrives with your shipment.
To return an item via SmartPost, simply follow the steps below:
- Place the items you want to return into a box and make sure it is securely sealed. You can even reuse the existing box as long as you black out the original shipping label.
- Apply the SmartPost label we provided to the exterior of the box.
- Drop the box off at any staffed Fedex location or at your local USPS post office. You can also give the box to your USPS driver during their residential pick-up at your home.
When we receive and process your return, we will issue a credit back to the card you used for purchase. Please note that estimated SmartPost transit times are 2-7 business days.
We will accept returned items and issue credits only if they are still in their original condition and have not been worn or washed.