Returns and Exchanges
BUSINESS-TO-BUSINESS CUSTOMER RETURNS
You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed. Contact Customer Service at 800-645-3744 or email email@example.com to request a return authorization on any return or exchange.
Please have the following information when contacting Customer Service via phone or email:
Original Order, invoice, or reference #
The reason for the return/exchange
Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange.
• Returns are processed 3-5 business days after receiving the item at our facility.
• Refunds may only be issued back to original form of payment.
• Shipping is non-refundable.
The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.
Ship all returns to:
54 Breakstone Drive
Dahlonega, GA 30533
CONVENIENT, FREE, NO-HASSLE RETURNS ON CONSUMER ORDERS!
RefrigiWear makes shopping with us easy, which is why we provide prepaid Fedex SmartPost return labels with each consumer order. You will find your SmartPost label included within your order, so please hold onto the paperwork that arrives with your shipment.
To Return an Item:
- Locate the SmartPost Label in your original box.
- Place your return items in a box and make sure it is securely sealed. You can even reuse the existing box as long as you black out the original shipping label.
- Apply the SmartPost label we provided to the exterior of the box.
- Drop the box off at any staffed Fedex location or at your local USPS post office. You can also give the box to your USPS driver during their residential pick-up at your home.
We will accept returned items only if they are still in their original condition, have not been worn or washed and still have tags attached. If the return is accepted, we will issue a refund back to the card you used for purchase the same day we receive the item. (You may not see the refund on your card for 3-5 days, depending on your bank.)
Missing your SmartPost label or have questions about the return process? Don't hesitate to call our friendly Customer Service department at 800-645-3744.
Trying to Make an Exchange?
To exchange an item for a different style, color or size, please call Customer Service at 800-645-3744.
CUSTOMER SERVICE HOURS
M-F 8:45am to 6pm Eastern (April to August)
M-F 8:45am to 7pm Eastern (September to March)