The RefrigiWear Guarantee
Your total satisfaction with your RefrigiWear purchase is important to us. If for any reason you are not pleased with your selection, contact our Customer Service Team at 800.645.3744.
RefrigiWear's Baffin Boot Guarantee
RefrigiWear’s selection of Baffin® boots is covered by a one-year (1 year) limited warranty that protects the original owner against manufacturing defects in construction, workmanship and/or materials. Only original construction, materials and/or workmanship are covered by this policy. This guarantee only applies to Baffin® boots distributed by RefrigiWear®.
Reasonable wear and tear is not included. This warranty does not cover damage due to outside causes (abrasions, cuts, punctures, burns, etc.) or misuse/abuse by the wearer. The guarantee may be void if the user applies chemicals or other materials that result in damage to the footwear.
If your Baffin® boot products fail to meet the limited one-year guarantee from manufacturer’s defects, you may return the boots with an RMA (Return Merchandise Authorization) # and form (showing bar code). This form must be attached to the outside of the box for your claim to be processed. All products must be returned and inspected before a full credit or replacement product (of equal or lesser value) can be issued.
Ship all one-year limited guarantee returns to the following address for evaluation:
Attn: Boot Guarantee
54 Breakstone Drive
Dahlonega, GA 30533
NOTICE: ALL boot and other returns packages that do NOT have the RMA form attached to the outside of the boxes will be refused shipment. If you have questions about this guarantee or returning merchandise in general, please call Customer Services at 800-645-3744.