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Returns and Exchanges

 

You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed.

Contact Customer Service at 800-645-3744 or email keepmewarm@refrigiwear.com to request a return authorization on any return or exchange.

Please have the following information when contacting Customer Service via phone or email:

  1. Original Order, invoice, or reference #
  2. The reason for the return/exchange

Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange. 

• Returns are processed 3-5 business days after receiving the item at our facility.
• Refunds may only be issued back to original form of payment.
• Shipping is non-refundable.

The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.

 Ship all returns to:

Attn: Returns
RefrigiWear, Inc.
54 Breakstone Drive
Dahlonega, GA 30533

 
 

Call 800-645-3744
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