You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed.
Contact Customer Service at 800-645-3744 or email firstname.lastname@example.org to request a return authorization on any return or exchange.
Please have the following information when contacting Customer Service via phone or email:
- Original Order, invoice, or reference #
- The reason for the return/exchange
Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange.
• Returns are processed 3-5 business days after receiving the item at our facility.
• Refunds may only be issued back to original form of payment.
• Shipping is non-refundable.
The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.
Ship all returns to:
54 Breakstone Drive
Dahlonega, GA 30533
NOTICE: Effective October 1, 2013, ALL packages that do NOT have the RMA form attached to the outside of the box will be refused shipment.